Legal notice

Legal Notice

Last Updated: August 13, 2026

1. Website Operator & Contact Information

This website is operated under the brand name Mendplex, based in Ireland (European Union).

  • Store Name: Mendplex

  • Country of Operation: Ireland

  • Customer Support Email: mendplex@gmail.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM

2. Product & Health Disclaimer

  • Ergonomic Comfort Product: The Mendplex Alignment Pillow is designed solely as a comfort and body-alignment support accessory for sleeping.

  • Not a Medical Device: Products sold by Mendplex are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition, injury, chronic pain disorder, or disease.

  • Medical Guidance: Information on this website is for general educational and informational purposes only and does not constitute professional medical advice. If you suffer from severe back pain, sciatica, or joint conditions, please consult a qualified healthcare provider.

3. Pricing, Taxes & Customs

  • Currency: Prices displayed on the store are primarily set in US Dollars ($ USD) unless local currency options are selected at checkout.

  • US Orders: State and local sales taxes are calculated and applied at checkout where required by US state tax regulations.

  • EU & International Orders: Prices may include applicable VAT where required. Orders shipped internationally outside primary fulfillment hubs may occasionally be subject to local import taxes, customs duties, or fees imposed by your country's customs authority upon arrival. These charges are the responsibility of the customer.

4. Governing Law & Consumer Rights

  • Governing Law: These terms, your use of this website, and any purchases made shall be governed by and construed in accordance with the laws of Ireland and applicable European Union regulations.

  • Consumer Protection: Nothing in these terms deprives consumers in the United States, the European Union, or other international regions of the mandatory protections afforded to them by consumer protection laws in their country or state of residence.

5. Dispute Resolution

  • Direct Support (Worldwide): If you have any issues, complaints, or questions regarding an order, please contact our support team directly at mendplex@gmail.com. Most customer concerns can be resolved quickly and amicably this way.

  • US Consumers: For customers located in the United States, we agree to first attempt to resolve any dispute or claim informally through customer support. If a dispute cannot be resolved informally, any claims arising out of or relating to your purchase may be submitted to a local small claims court or handled through informal mediation prior to formal legal proceedings.

  • EU Consumers (Online Dispute Resolution): European Union consumers have the right to access the European Commission's Online Dispute Resolution (ODR) platform for out-of-court dispute resolution at: ec.europa.eu/consumers/odr.

6. Intellectual Property Rights

All content on this website—including logos, product visual assets, page design, graphics, text, and copy—is protected under international copyright, trademark, and intellectual property laws.

  • Unauthorized copying, reproduction, modification, or commercial distribution of any site material without prior written consent from Mendplex is strictly prohibited.